About this policy

This policy explains how Elvio Services collects, uses and protects personal information when you visit our website, contact us, request information, arrange a service or otherwise deal with us. We aim to collect only information that is reasonably needed to respond to your request and operate our services.

Information relating to service requests

Depending on what you ask us to do, this may include your name, telephone number, email address, property address, details of the work required, access information, photographs, job notes and information needed to arrange or complete the service. Some property-related information may relate to landlords, tenants, managing agents or other authorised contacts.

Online bookings and enquiries

If you use an online booking or enquiry service, information you submit may be processed through the systems used to receive and manage the request. We use the information to arrange the service, communicate with you, maintain appropriate records and deal with follow-up questions.

Photographs and job records

Where appropriate, photographs and job records may be created as part of service delivery. They can help document condition before or after work, evidence completion, support quotations and assist with future maintenance. We do not use customer property photographs for marketing without an appropriate basis or permission where required.

How long we keep information

We retain information for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, accounting, contractual, legal, insurance and dispute-resolution requirements.

Your rights

Depending on the circumstances, UK data protection law gives you rights including access to your personal information, correction of inaccurate information, deletion in certain circumstances, restriction or objection to processing and data portability. You may also have the right to complain to the Information Commissioner's Office.