We want to put things right

We aim to deliver professional work and clear communication, but sometimes something does not go as expected. If you are unhappy with the service, tell us as soon as reasonably possible so we have an opportunity to understand what happened and put it right.

How to complain

You can raise a complaint by contacting Elvio Services through the contact details published on this website. Include the property or job details, what went wrong, the date of the service where known and the outcome you are looking for.

What happens next

We will review the information available, including job records, photographs, communications, quotations and completion notes where relevant. We may need to ask questions or arrange a further inspection before deciding the appropriate response.

Workmanship concerns

If your complaint concerns workmanship, please avoid arranging alterations by another contractor before we have had a reasonable opportunity to inspect the issue, unless immediate action is necessary to protect people or property.

Urgent issues

If there is an immediate danger, active leak, electrical danger, fire, security risk or other emergency, take appropriate steps to protect people and the property first. A website complaint process is not an emergency response service.

Outcome

Where we accept that something needs correcting, we will explain the proposed next step. This may include remedial work, further investigation, clarification of scope or another appropriate resolution depending on the circumstances and the agreed terms.